ComponentOne offers various support options. For a complete list and a description of each, visit the ComponentOne Web site at http://www.componentone.com/SuperProducts/SupportServices/.
Some methods for obtaining technical support include:
- Online Resources ComponentOne provides customers with a comprehensive set of technical resources in the form of FAQs, samples and videos, Version Release History, searchable Knowledge base, searchable Online Help and more. We recommend this as the first place to look for answers to your technical questions.
- Online Support via our Incident Submission Form This online support service provides you with direct access to our Technical Support staff via an online incident submission form. When you submit an incident, you'll immediately receive a response via e-mail confirming that you've successfully created an incident. This e-mail will provide you with an Issue Reference ID and will provide you with a set of possible answers to your question from our Knowledgebase. You will receive a response from one of the ComponentOne staff members via e-mail in 2 business days or less.
- Peer-to-Peer Product Forums ComponentOne peer-to-peer product forums are available to exchange information, tips, and techniques regarding ComponentOne products. ComponentOne sponsors these areas as a forum for users to share information. While ComponentOne does not provide direct support in the forums, we periodically monitor them to ensure accuracy of information and provide comments when appropriate. Please note that a ComponentOne User Account is required to participate in the ComponentOne Product Forums.
- Installation Issues Registered users can obtain help with problems installing ComponentOne products. Contact technical support by using the online incident submission form or by phone (412.681.4738). Please note that this does not include issues related to distributing a product to end-users in an application.
- Documentation Microsoft integrated ComponentOne documentation can be installed with each of our products, and documentation is also available online. If you have suggestions on how we can improve our documentation, please email the Documentation team. Please note that e-mail sent to the Documentation team is for documentation feedback only. Technical Support and Sales issues should be sent directly to their respective departments.
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Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods. |