ComponentOne offers various support options. For a complete list and a description of each, visit the ComponentOne Web site at http://www.componentone.com/SuperProducts/SupportServices/.
Some methods for obtaining technical support include:
•
Online Resources
ComponentOne provides customers with a
comprehensive set of technical resources in the form of FAQs, samples and
videos, Version Release History, searchable Knowledge base, searchable Online
Help and more. We recommend this as the first place to look for answers to your
technical questions.
•
Online Support via our Incident Submission Form
This online
support service provides you with direct access to our Technical Support staff
via an online incident submission form. When you submit an
incident, you'll immediately receive a response via e-mail confirming that
you've successfully created an incident. This email will provide you with an
Issue Reference ID and will provide you with a set of possible answers to your
question from our Knowledgebase. You will receive a response from one of the
ComponentOne staff members via e-mail in 2 business days or less.
• Product
Forums
ComponentOne's product forums are
available for users to share information, tips, and techniques regarding
ComponentOne products. ComponentOne developers will be available on the forums
to share insider tips and technique and answer users' questions. Please note
that a ComponentOne User Account is required to participate in the ComponentOne Product
Forums.
•
Installation Issues
Registered
users can obtain help with problems installing ComponentOne products. Contact
technical support by using the online
incident submission form or by phone (412.681.4738). Please note that
this does not include issues related to distributing a product to end-users in
an application.
•
Documentation
Microsoft
integrated ComponentOne documentation can be installed with each of our
products, and documentation is also available online. If you have suggestions on
how we can improve our documentation, please email the Documentation team.
Please note that e-mail sent to the Documentation team is
for documentation feedback only. Technical Support and Sales
issues should be sent directly to their respective departments.
Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods.
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