In order to receive technical support, product news, and upgrade announcements, you must register your product purchase with Data Dynamics. We encourage you to register your purchase as soon as you receive it by completing the registration form on our Web site at http://www.datadynamics.com/Products/Register.aspx.
Technical support is available for ActiveReports for .NET 3.0 in a variety of media.
Telephone Support
Telephone support is available for registered users of ActiveReports for .NET 3.0.
When contacting Data Dynamics with support questions, be prepared to provide a serial number, the full version number of ActiveReports, a complete description of the problem, as well as hardware and operating environment specifications.
Support telephone number: (614) 895-3142 (9:00am-5:00pm US Eastern Standard Time)
E-mail Support
E-mail support is available for ActiveReports for .NET 3.0. Contact activereports.support@datadynamics.com.
Web site
The Data Dynamics Web site offers the latest product news, white papers, tutorials, report samples and product service packs. Please visit the Web site for the latest news about ActiveReports for .NET 3.0 before contacting technical support.
Product Upgrades
Minor upgrades and service packs will be made available for download from the Data Dynamics Web site free of charge.
http://www.datadynamics.com/Products/default.aspx?Mode=Downloads
Major upgrades will carry an upgrade price that is determined separately for each release. You will be eligible for a free major upgrade if you purchased the product within 30 days of the upgrade release date.
KnowledgeBase articles
The Data Dynamics KnowledgeBase contains hundreds of helpful articles for all Data Dynamics products. You can search the entire KnowledgeBase for keywords or narrow down your search first by choosing a specific product before submitting your search criteria.
Support Forums
The Data Dynamics support forums can be used to read and post questions and answers about issues you encounter with ActiveReports for .NET 3.0. Tips and tricks can be communicated with other users and access to the Data Dynamics technical support team can be gained in an online community forum. Data Dynamics' technical support engineers monitor the forums constantly and are available to answer questions and assist with any issues encountered using the product. Product announcements will also be posted to the forums.
Support forum address for ActiveReports for .NET 3.0: http://www.datadynamics.com/ShowForum.aspx?ForumID=73