ActiveReports 8 Server Administrator Guide
Support Options

We provide a number of technical support options to help you succeed with our products.

Free Community Support

Our community web site is available free of charge. Community members and ActiveReports 8 Server team members provide answers to your most common questions.

In addition, we offer the following support options:

Annual Maintenance Package

Customers who purchase annual maintenance can benefit from the full suite of technical support services for one year. These benefits include:

  1. All major releases.
  2. All service releases and minor upgrades.
  3. Email support

    For e-mail support, please submit your requests via the Helpdesk section on the community web site.
    Please include the build number, the environment you are using, and a detailed description of the problem.
    This will help speed up the support process.

  4. Phone support

    Support telephone number: (425) 952-6362
    Support hours: Monday through Friday, 9:00 am-5:00 pm US Pacific Standard Time (PST)
    When contacting support, please be prepared to provide your serial number, a complete description of the problem, as well as hardware and operating environment specifications.

See Also

Administration

 

 


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