We provide a number of technical support options to help you succeed with our products.
Our community web site is available free of charge. Community members and ActiveReports Server team members provide answers to your most common questions.
In addition, we offer the following support options:
Customers who purchase annual maintenance can benefit from the full suite of technical support services for one year. These benefits include:
For e-mail support, please submit your request on this page of the ActiveReports Server web site.
Please include the build number, the environment you are using, and a detailed description of the problem.
This will help speed up the support process.
Support telephone number: (425) 952-6362
Support hours: Monday through Friday, 9:00 am-5:00 pm US Pacific Standard Time (PST)
When contacting support, please be prepared to provide your serial number, a complete description of the problem, as well as hardware and operating environment specifications.