To ensure that error reporting and password reminders function properly for your site, you can configure the SMTP settings. The report server also uses these settings to connect with the e-mail server to deliver scheduled reports. You can configure e-mail SMTP settings from the Administrator Dashboard.

To configure e-mail from the Administrator Dashboard

1. From the Administrator Dashboard, at the bottom left under Configuration, click SMTP Settings.
2. In the SMTP Settings dialog that appears, enter values for your SMTP server.
   

   • SMTP host Enter the host address for your server, usually with syntax like "smtp.yourdomainname.com."
   • SMTP port Enter the port number for your server, for example, 587.
   • Use SMTP authentication Select this check box to add a user name and password.
   • Sender e-mail Enter the e-mail address to use as the return address for error reporting, password reminders, and scheduled report delivery.
   • Sender name Enter the name to use for the sender.
   • Use SSL Select this check box to enable the Secure Sockets Layer protocol.
3. When you have finished entering the values for your server, click Apply changes.

Troubleshooting

The table below explains the possible reasons for e-mail failure messages that you may get in the diagnostic report.

Cause	Error description
Incorrect host	System.Net.Mail.SmtpException: Failure sending mail. ----> System.Net.WebException: Unable to connect to the remote server ----> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Incorrect port	System.Net.Mail.SmtpException: Failure sending mail. ----> System.Net.WebException: Unable to connect to the remote server ----> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond .
Incorrect login	System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Authentication required.
Incorrect password	System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Authentication required.
Incorrect sender e-mail	System.Net.Mail.SmtpFailedRecipientException: Mailbox name not allowed. The server response was: 5.7.1 <INCORRECT_EMAIL>: Sender address rejected: not owned by user CORRECT_EMAIL.
SSL is enabled but not required	System.Net.Mail.SmtpException: Error in processing. The server response was: 4.3.0 Error: queue file write error.   OR System.Net.Mail.SmtpException: Failure sending mail. ----> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.
SSL is disabled but required	System.Net.Mail.SmtpException: Failure sending mail. ----> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.
SMTP authentication is enabled but not required	System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Authentication required.
SMTP authentication is disabled but required	System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Authentication required.