ActiveReports 11 Server User Guide
Support Options
ActiveReports 11 Server User Guide > Troubleshooting > Support Options

We provide a number of technical support options to help you succeed with our products.

Free Community Support

Our community web site is available free of charge. Community members and ActiveReports Server team members provide answers to your most common questions.

In addition, we offer the following support options:

Annual Maintenance Package

Customers who purchase annual maintenance can benefit from the full suite of technical support services for one year. These benefits include:

  1. All major releases.
  2. All service releases and minor upgrades.
  3. Email support

    For e-mail support, please submit your request on this page of the ActiveReports Server web site.
    Please include the build number, the environment you are using, and a detailed description of the problem.
    This will help speed up the support process.

  4. Phone support

    Support telephone number: (425) 952-6362
    Support hours: Monday through Friday, 9:00 am-5:00 pm US Pacific Standard Time (PST)
    When contacting support, please be prepared to provide your serial number, a complete description of the problem, as well as hardware and operating environment specifications.

See Also

Administration